PHONEBankersm Questions

  1. How do I sign up for PHONEBanker?
  2. What type of equipment do I need to use PHONEBanker?
  3. How can I change or reset my PIN number?
  4. How long does my PIN number need to be?
  5. Why are some transactions not showing in PHONEBanker?
  6. Will I have to enter my account number every time I use PHONEBanker?
  7. What is the Available Balance?
  8. What is a non-primary account?
  9. How do I listen to information on a non-primary account?
  10. When I enter an amount to transfer do I include cents?
  11. How do I pay off my Check Credit?
  12. Why does PHONEBanker automatically transfer me to Teleservicing?
  13. How do I return to the main menu?
  14. How do I reach a Teleservicing representative?
  15. What is the Voice Activation System?
  16. If I want to deactivate PHONEBanker, how do I do that?

General Browser Answers

  1. How do I sign up for PHONEBanker?

    Right here! There is an application for Personal use and one for Business use. Return the application by mail, or drop off at any branch and a temporary PIN number will be mailed to you via US mail within a few days.

  2. What type of equipment do I need to use PHONEBanker?

    All you need a touchtone telephone.

  3. How can I change or reset my PIN number?

    You can change your PIN number by going through our Voice Authentication System. When you dial (847) 724-1900, enter your user id and password, press Option 4 from the Main Menu. You must call from the home phone number we have on file in our system for the authentication to work. Follow the easy step-by-step instructions.

  4. How long does my PIN number need to be?

    The PIN number for PHONEBanker must be seven (7) numbers.

  5. Why are some transactions not showing in PHONEBanker?

    You may not be looking back far enough. If you select the last five transactions, try going to the previous five. Or tell PHONEBanker to only give you certain transactions, like the last five deposits or the last five withdrawals.

  6. Will I have to enter my account number every time I use PHONEBanker?

    No, the system will remember which account(s) you designate as your primary accounts. You may designate one account of each type (checking, savings, etc.) as your primary account.

  7. What is the Available Balance?

    The available balance includes any activity on your account on the current day. It may include ATM withdrawals, automatic deposits, automatic debits, or cash deposits.

  8. What is a non-primary account?

    If you have more than one Checking or Savings, those accounts would be designated non-primary accounts

  9. How do I listen to information on a non-primary account?

    There is an option under the Account Information menu that provides non-primary account information.(Option #8)

  10. When I enter an amount to transfer do I include cents?

    Yes. If you want to transfer $1000.00 you need to enter 100000#, or if you want to transfer 100.50 then you enter 10050#.

  11. How do I pay off my Check Credit?

    Under the Main Menu, select the Transfer funds option (Option #2) and proceed just as if you were transferring funds. To get a payoff amount, contact Teleservicing by entering 0 during regular banking hours.

  12. Why does PHONEBanker automatically transfer me to Teleservicing?

    You may be transferred to Teleservicing for a couple of reasons:

    • You enter an incorrect key
    • Your PHONEBanker is not active
    • The system is temporarily unavailable
    • Your account is overdrawn
  13. How do I return to the main menu?

    At any menu item, you can press 9 to return to the Main Menu.

  14. How do I reach a Teleservicing representative?

    At any menu item, you can press 0 to speak to a Teleservicing representative.

  15. What is the Voice Activation System?

    The Voice Activation System is new technology that allows us to record a voiceprint in our system so that you can change or reset your PIN. It is a very secure way of changing your PIN because no other person has the same voiceprint as you do.

  16. If I want to deactivate PHONEBanker, how do I do that?

    To deactivate PHONEBanker, please send us written instructions and your access will be turned off. Please remember to include your signature and provide account number. Our address is:

  17. Glenview State Bank
    eGSB
    800 Waukegan Road
    Glenview IL 60025