What customers tell us.
We're grateful for the comments we receive. Customer feedback is extremely valuable to us and we carefully review all feedback when designing and refining services for GSB.
If you have some thoughts you'd like to share, please use this online survey or pick one up at any GSB branch. You may also phone us at 847-729-1900....we'll personally answer your calls 66 hours each week.
Some recent comments...
- "Long time customer. So glad we hear a live person on phone and not having to punch lots of buttons. I recommend to many. Thanks a million for the good service."
- "Give me GSB any day as opposed to the big banks. Your service is impeccable."
- "As long time Glenview residents (55 years) we appreciate the familiarity and stability of 'Glenview State'. "
- "I am a 30+ years very satisfied customer. Thank you for exceptional service - and for "giving back" to the communities you serve!"
- "I've enjoyed the 40 year relationship. It's nice to know that you've grown along with the times by remaining that 'solid foundation'. Thank you."
- "Doing business with GSB is always a pleasure. Other businesses should follow your lead. Customer service is not dead at GSB!"
- "I love GSB. A person answers the phone, the tellers are knowledgeable and GSB supports so many local activities."
- " In this age of "occupy" and huge business, proud to be with you guys for 20+ years. "
- "I LOVE that I always get a real person answering the phone when I call during business hours. I also like that I have dealt with the same personal banker for many years. Lastly, my dog loves the dog biscuits when I go thru the drive thru."
- "I was at Trader Joe's when my debit card refused to work. I called the bank and after a few minutes the problem was solved. I said to the grocery clerk, "try getting that done at XXX, XXXXX or any of the "too big to fail" banks". Great job! Love the bank."
- "Thank you for a wonderful experience refinancing our home. Everything went smoothly with little effort required of us. I have taken out mortgage loans in the past and I am a real estate attorney so I see the process quite frequently; I can say from experience that you do your job very well and should be commended. I have already recommended GSB to others for mortgage loans and will continue to do so. "
- "I have had very positive experiences with your bank. I really appreciate great customer service & smaller institutions - with the current economic climate - I feel safer with your bank. Thanks"
- "I wanted to let you know how impressed I was with the handling of my account that was closed yesterday due to problems with a scam that occurred with a craft retailer. At first I was upset that you had closed my account without my authorization…but I quickly came to realize how wonderful that you to took initiative to close my account for the protection and security of my checking account. I have spoken to a number of people who bank at different financial institutions and let me say that not one of them received the same customer service that I did. I was at the bank this morning and received a new debit card within 15 minutes of my arrival. Every person I came in contact with was friendly and extremely professional. It is so easy for people to take the time to point out mistakes and complain. I would rather take the time to say way to go Glenview State Bank!! Thank you again."
- " A pleasure to call the main bank and always get a cheerful and knowledgeable person and not automation! Please never change."
- "The difference between your bank and XXXXX is dramatic and much appreciated! Particularly the Teleservicing and lobby tellers and staff at main branch."
- "Thank you for being a real 'neighborhood' bank. Your employees are the best. It is a pleasure to bank with you!"
- "Everyone makes me feel welcome. They are helpful and give that 'small town' feeling where everybody know your name."
- "Since 1973 I've been very happy with the kindness shown to me by all your employees. I've always highly recommended GSB to friends. Please don't change."
- "Good bank - conservative. Makes me feel secure".
- "Bill Pay is an absolutely wonderful service. Wish I'd joined sooner. Thank you."
- "I am often known and greeted by name. The employees go out of their way to be helpful. Glenview is a special bank and I would not consider moving to another and I get plenty of offers."
- "I am a long time GSB customer. Thank you for making FinanceWorks available to your online customers. It is the very best financial software tool out there. It's fast, convenient and practical. Kudos to GSB!"
- "I no longer live in Glenview but because you are an exceptional bank in every way, I continue to be one of your clients. Your personnel and the general atmosphere continue to offer the best and highest standards of the banking industry and they are appreciated and respected."
- "I've banked with GSB for years. I have always received and continue to receive consistent, courteous, efficient good service, and you keep coming up with new customer perks, like shredding days and online banking & budgeting."
- "You go above and beyond being a bank. The fact that GSB is concerned about my safety is a bonus. Providing free shredding service and your free ID Theft services shows me you actually care about me as more than a number."
- "Thanks for your quick approval! We are transferring all of our banking to GSB. We do not like to do business with an institution that has to be supported by the taxpayers. We moved to Glenview from Chicago over 3 years ago. We have heard nothing but good things about GSB. We have used on line banking for almost two years. We find it the best way to do most of our banking. We are looking forward to a long relationship with GSB."